Support
Last updated: August 18, 2026Something not working, or a question the answers below don't cover? Email hello@echoed.app and you'll hear back within two business days. It's one person reading these, so be specific and it'll go faster.
Account and subscription
How do I start the free trial?
Download Echoed and create an account. The trial begins when you choose a plan on the paywall, and you won't be charged until it ends. You can cancel any time before then at no cost.
How do I cancel?
Cancelling happens through Apple, not inside Echoed. On your iPhone, open Settings, then Apple Account, then Subscriptions, then Echoed, then Cancel Subscription. You keep access until the end of the period you already paid for.
I cancelled during the trial. Was I charged?
No, as long as you cancelled before the trial ended. Apple sends a receipt for anything it charges you, so if you didn't get one, nothing was taken.
Can I switch between monthly and yearly?
Yes. Same place in Settings where you cancel, choose the other plan instead. Apple prorates the difference automatically.
I want a refund.
Refunds are handled entirely by Apple, and Echoed has no ability to issue them. Go to reportaproblem.apple.com, sign in with your Apple Account, find Echoed in your purchase history, and request a refund there.
I paid but the app still shows the paywall.
Open the paywall and tap Restore Purchases. If that doesn't work, make sure you're signed into the same Apple Account you purchased with, then force quit Echoed and reopen it. Still stuck, email us with the date of purchase.
Your data
Where are my entries stored?
On your iPhone and on Echoed's servers, so they sync across your iPhones and survive if you lose your phone. They're encrypted in transit and at rest.
Does anyone read my entries?
No. They aren't sold, shown to advertisers, or used to train anything. See the Privacy Policy for the full detail.
How do I delete my account?
In Echoed, go to the You tab, tap the gear icon, then Delete Account. This permanently removes your account and every entry in it. It can't be undone and there's no recovery window, so export first if you want a copy.
Deleting my account doesn't cancel my subscription.
Correct, and this catches people out. Subscriptions live with Apple, not with your Echoed account. Cancel in Settings first, then delete your account.
Can I get my entries out?
Yes. Export is in Settings and gives you a file you can open outside the app. Your writing is yours.
Using Echoed
I forgot my password.
Tap Forgot Password on the sign-in screen and enter your email. The reset link expires after an hour, so use it promptly. Check your spam folder if it doesn't arrive within a few minutes.
My entries aren't syncing between iPhones.
Confirm you're signed into the same Echoed account on both, and that both have a working connection. Force quitting and reopening usually resolves it. If entries are still missing after a few minutes, email us before making further edits.
Do I have to log every conversation?
No, and trying to will make you quit. Log the ones you want to think about later.
What does the rating mean?
Whatever you want it to. It's there so you can see how conversations went over time without rereading them. Consistency with yourself matters more than precision.
Everything else
The app crashed or is behaving strangely.
Email us with your iPhone model, your iOS version, and what you were doing when it happened. Those three things solve most reports immediately.
I have an idea for a feature.
Send it. Echoed is built by one person and user email genuinely shapes what gets built next.
Do you have an Android version?
Not yet.